CollectionHigh priority
Acme Industrial
$35,000 past due
Call the AP contact — two emails unanswered
Contact customer
Due Today
Dispute Management
Disputes stop being the reason invoices age
Kovify AR detects a dispute the moment a customer raises it, categorizes it, assigns the right internal owner, follows up until it is answered, keeps the customer informed and records how it was resolved.
Dispute management
Disputes detected, routed and resolved
Kovify identifies a dispute in the customer's reply, categorizes it, assigns an owner, sets internal follow-up dates and tracks it to resolution.
01
Dispute detected
Identified inside the customer reply
02
Categorized
Short shipment · pricing · quality · billing
03
Assigned
Owner set by routing rules
04
Internal follow-up
Due dates and escalation path
05
Customer communication
Update sent in the same thread
06
Resolution
Credit, correction or rejection, fully logged
Identification
Detected from customer replies and account context.
Routing
Assigned to the internal owner responsible for that category.
Due dates
Internal follow-up dates and escalation if it stalls.
Resolution tracking
Every dispute closes with a documented outcome.
Unified conversations
One continuous customer conversation
Connect Microsoft Outlook / Microsoft 365 or Gmail / Google Workspace. AI and your collectors work inside the same thread — no disconnected AI messages.
Microsoft Outlook / 365
Delegated mailbox access with Mail.ReadWrite and Mail.Send, or shared-mailbox scopes.
Gmail / Google Workspace
Gmail API access using the gmail.modify scope to read, label and send in-thread.
No disconnected AI messages. One continuous customer conversation.
RE: Invoice #10428 — Acme Industrial
Outlook threadKovify AI · AR mailbox
Mon 9:06 AMHello Susan — invoice #10428 for $35,000 is now 42 days past due. Could you confirm the scheduled payment date? Copy of the invoice attached.
Susan Whitfield · Acme Industrial
Mon 11:20 AMWe can't pay the full amount. PO 8841 was short-shipped by 3 pallets, so $4,200 is in dispute.
Kovify AI · AR mailbox
Mon 11:21 AMThank you — I've logged a short-shipment dispute for $4,200 and routed it to our team. Can you release the undisputed $30,800 this week?
Daniel Ruiz · AR Manager
Mon 2:40 PMSusan, credit for the 3 pallets is approved and will post today. Confirming the $30,800 for Friday.
Smart worklist
Only the work that needs a human
Collections, disputes and cash application exceptions arrive prioritized, with the AI recommendation, next action and due date already in place.
DisputeHigh priority
Northline Manufacturing
$4,200 disputed
Confirm credit approval with Sales before replying
Internal follow-up
Due In 2 days
Cash AppsMedium priority
Delta Foods Group
$18,740 unapplied
Customer paid, remittance missing — request detail
Request remittance
Due In 3 days
CollectionMedium priority
Harborview Logistics
$9,150 past due
Promise to pay confirmed — monitor commitment date
Monitor
Due Sep 18
Items are re-prioritized continuously as balances, replies and commitments change.
Let Kovify run AR. Step in only when you're needed.
Start with Kovify One, or talk to us about a team or enterprise rollout.