Invoice-to-Cash
The complete cycle from open invoice to applied cash
Invoice-to-Cash is more than sending reminders. Kovify AR follows each invoice through follow-up, conversation, disputes, cash application exceptions and resolution — then pushes the outcome back into your books.
End-to-end workflow
Your AR process, executed continuously
Kovify syncs with your ERP or accounting system, prioritizes what matters, works the accounts, and pushes resolution back into your books.
ERP / accounting system
Invoices, payments, credits sync in
Open invoices
Balances and aging normalized
Kovify AI prioritization
Exposure, aging, history, promises
Customer follow-up
Sent per your collection policy
Unified conversations
Outlook or Gmail thread continues
Payment promise
Commitment date tracked
Dispute detection
Categorized and assigned
Cash application issue
Paid but still open, investigated
Human escalation if needed
Routed to the right owner
Resolution
Credit, correction or commitment
Payment
Applied against the invoice
ERP synchronization
Books and activity log updated
Unified conversations
One continuous customer conversation
Connect Microsoft Outlook / Microsoft 365 or Gmail / Google Workspace. AI and your collectors work inside the same thread — no disconnected AI messages.
Microsoft Outlook / 365
Delegated mailbox access with Mail.ReadWrite and Mail.Send, or shared-mailbox scopes.
Gmail / Google Workspace
Gmail API access using the gmail.modify scope to read, label and send in-thread.
No disconnected AI messages. One continuous customer conversation.
RE: Invoice #10428 — Acme Industrial
Outlook threadKovify AI · AR mailbox
Mon 9:06 AMHello Susan — invoice #10428 for $35,000 is now 42 days past due. Could you confirm the scheduled payment date? Copy of the invoice attached.
Susan Whitfield · Acme Industrial
Mon 11:20 AMWe can't pay the full amount. PO 8841 was short-shipped by 3 pallets, so $4,200 is in dispute.
Kovify AI · AR mailbox
Mon 11:21 AMThank you — I've logged a short-shipment dispute for $4,200 and routed it to our team. Can you release the undisputed $30,800 this week?
Daniel Ruiz · AR Manager
Mon 2:40 PMSusan, credit for the 3 pallets is approved and will post today. Confirming the $30,800 for Friday.
Dispute management
Disputes detected, routed and resolved
Kovify identifies a dispute in the customer's reply, categorizes it, assigns an owner, sets internal follow-up dates and tracks it to resolution.
Dispute detected
Identified inside the customer reply
Categorized
Short shipment · pricing · quality · billing
Assigned
Owner set by routing rules
Internal follow-up
Due dates and escalation path
Customer communication
Update sent in the same thread
Resolution
Credit, correction or rejection, fully logged
Identification
Detected from customer replies and account context.
Routing
Assigned to the internal owner responsible for that category.
Due dates
Internal follow-up dates and escalation if it stalls.
Resolution tracking
Every dispute closes with a documented outcome.
Cash applications
Paid, but still open on your books
Missing remittance, unknown credits, unapplied cash and payment mismatches get investigated as structured work items instead of email archaeology.
Customer already paid
Invoice still open on the sub-ledger
Match payment reference and close
Missing remittance
Lump-sum wire with no invoice detail
Request remittance in-thread
Unknown credit
Credit memo not tied to an invoice
Identify source and apply
Unapplied cash
Cash on account, invoices still aging
Apply against oldest eligible
Payment mismatch
Short pay vs. invoice total
Investigate deduction or dispute
Cash application item
Delta Foods Group · $18,740
Payment located in bank activity
Remittance requested from customer
Detail received and matched to 5 invoices
Business outcome
Where the value shows up
Kovify removes repetitive follow-up work and makes exceptions visible early. These are the operational areas it affects — we don't publish invented percentages.
Advanced capability
Multi-company environments
Organizations that manage several companies or legal entities can switch between environments while keeping customers, receivables, policies, workflows, teams and reporting fully separate. Multi-company is available as an advanced capability or add-on — not every business needs it.
Customers kept separate
Receivables kept separate
Policies kept separate
Workflows kept separate
Teams kept separate
Reporting kept separate
Let Kovify run AR. Step in only when you're needed.
Start with Kovify One, or talk to us about a team or enterprise rollout.