Question 1

What is Accounts Receivable automation?

Accepted Answer

Accounts Receivable automation replaces the manual, repetitive parts of collecting B2B invoices — pulling open balances, deciding who to contact, sending follow-ups, tracking replies and commitments, and recording activity — with software that runs the process continuously. Your team keeps the judgment calls.

Question 2

What is Invoice-to-Cash automation?

Accepted Answer

Invoice-to-Cash automation covers the full cycle after an invoice is issued: monitoring receivables, prioritizing accounts, customer follow-up, conversation management, disputes, cash application exceptions, escalation, resolution, payment and synchronization back to your ERP or accounting system.

Question 3

What does Kovify AR automate?

Accepted Answer

Kovify reviews open invoices and aging, prioritizes accounts, drafts and sends follow-up email inside existing customer threads, tracks payment promises, detects and routes disputes, investigates cash application issues, schedules future follow-ups, escalates to humans when your policy requires it, and logs every action for reporting.

Question 4

Can AI send collection emails?

Accepted Answer

Yes. Once you connect your Microsoft 365 / Outlook or Gmail / Google Workspace mailbox, Kovify sends follow-up messages from your AR mailbox and continues the existing thread instead of starting disconnected automated messages.

Question 5

Can humans review AI actions?

Accepted Answer

Yes. Every AI action is recorded with what was done, why, what happens next and when. Collectors and managers can intervene at any point, take an item over, add a note, or send an account back to the AI with instructions.

Question 6

Does Kovify replace my AR team?

Accepted Answer

No. Kovify handles repetitive AR work so your team can focus on exceptions and decisions: negotiations, disputes, credit decisions, escalations and customer relationships.

Question 7

Is Kovify suitable for small businesses?

Accepted Answer

Yes. Kovify One is the complete Invoice-to-Cash product for small and growing businesses, where an owner, accountant or controller supervises AR while Kovify performs most of the routine work.

Question 8

What is Kovify One?

Accepted Answer

Kovify One is $125 per month, or $1,250 per year (two months free, equivalent to $104.17 per month billed annually). It includes the complete core AR automation product: AI collections, unified conversations, disputes, cash application issues, worklist, AI training, reporting and accounting synchronization.

Question 9

What is Kovify Teams?

Accepted Answer

Kovify Teams is $250 per month, or $2,500 per year ($208.33 per month billed annually), and includes up to 15 users. Additional users are $15 per user per month. It adds roles and permissions, admin controls, departments, shared worklists, assignment, team reports and collector analytics.

Question 10

What is the difference between Kovify One and Kovify Teams?

Accepted Answer

Both include the same Invoice-to-Cash automation core. Kovify Teams adds multi-user operations: roles, permissions, admin controls, departments, team workflows, shared worklists, assignment and team-level reporting for AR departments.

Question 11

Can Kovify manage disputes?

Accepted Answer

Yes. Kovify identifies disputes from customer replies and account context, categorizes them, assigns an owner, applies your routing rules and internal due dates, sends customer updates and tracks each dispute through to a documented resolution.

Question 12

Can Kovify manage cash application issues?

Accepted Answer

Yes. Paid-but-still-open invoices, missing remittance, unknown credits, unapplied cash and payment mismatches become structured work items with the investigation steps, customer requests and resolution recorded.

Question 13

Does Kovify integrate with QuickBooks?

Accepted Answer

Yes. QuickBooks Online is a supported accounting connection for syncing invoices, payments and customer data.

Question 14

Does Kovify integrate with Microsoft Outlook?

Accepted Answer

Yes. Kovify connects to Microsoft Outlook and Microsoft 365 mailboxes through Microsoft's OAuth consent flow, using delegated Microsoft Graph mail scopes, including a shared-mailbox mode for AR team mailboxes.

Question 15

Does Kovify integrate with Gmail?

Accepted Answer

Yes. Gmail and Google Workspace mailboxes connect through Google's OAuth consent flow using the Gmail API gmail.modify scope, which allows Kovify to read, label and send within AR threads.

Question 16

Does Kovify integrate with SAP?

Accepted Answer

SAP is planned as an enterprise integration and is scoped during an Enterprise implementation. It is not a self-serve connection today.

Question 17

Does Kovify integrate with NetSuite?

Accepted Answer

Yes. NetSuite is a supported ERP connection for AR data synchronization; complex NetSuite environments are typically configured as part of an Enterprise rollout.

Question 18

Does Kovify support multiple companies?

Accepted Answer

Yes. Multi-company is an advanced capability for organizations managing several companies or legal entities. Customers, receivables, policies, workflows, teams and reporting stay separate per environment.

Question 19

How does Kovify learn my collection policies?

Accepted Answer

You provide your collection policies, escalation rules, dispute procedures, cash application rules, internal contacts, customer-specific requirements and supporting documentation. Kovify converts them into the decision logic it follows when working your accounts.

Question 20

Can humans intervene in an automated workflow?

Accepted Answer

Yes, at any point. You can pause automated follow-up on an account, take over a conversation, reassign a dispute, change a follow-up date, or approve an escalation before it is sent.

Question 21

How much does Kovify cost?

Accepted Answer

Kovify One is $125 per month or $1,250 per year. Kovify Teams is $250 per month or $2,500 per year for up to 15 users, plus $15 per additional user per month. Kovify Enterprise is custom-priced.

Question 22

Is annual billing discounted?

Accepted Answer

Yes. Annual billing means you pay for 10 months and get 12: $1,250 per year for Kovify One and $2,500 per year for Kovify Teams.

Question 23

How does Kovify protect customer data?

Accepted Answer

Mailboxes connect through Microsoft and Google OAuth consent screens — Kovify never receives email passwords — and requests least-privilege scopes only. Access and refresh tokens are stored encrypted and can be revoked by disconnecting the mailbox. Application access requires authentication, data is scoped to your company environment, and roles and permissions control what each user can see.

Questions finance teams ask before automating AR

Questions finance teams ask

Let Kovify run AR. Step in only when you're needed.